Shipping Policy

Shipping Destinations
We currently deliver to all addresses within New Zealand and the UK, including rural addresses and PO Boxes.

Shipping Carriers
We partner with trusted shipping carriers to deliver your orders safely and promptly. These include:

  • Castle Parcels
  • NZ Post (Courier Post)
  • NZ Couriers
  • Post Haste
  • Pass the Parcel

The carrier used for your order will depend on the delivery address and shipping method selected.

Shipping Methods and Delivery Timeframes
We offer the following shipping option:

  • Standard Shipping: Delivery within 2-5 business days for most orders. Rural orders may take up to 3–7 business days.
    • Free shipping on all orders.

Delivery timeframes are estimates and begin once the order is dispatched. Weekends and public holidays may impact these timeframes.

Order Processing
Orders are processed within 1-2 business days of purchase. You will receive an email confirmation once your order has shipped, including a tracking number.

Shipping Fees
Shipping fees are calculated based on the total value of your cart:

  • Free shipping on all orders.
  • Order cut off : 17:00 (GMT+12:00) New Zealand Standard Time (Auckland) Mon – Fri

Tracking Your Order
All orders include tracking information, which will be provided via email once your order ships. You can track your shipment using the provided link or on the carrier’s website.

Undelivered or Lost Packages
If your package is not delivered within the estimated timeframe:

  • First, check the tracking details provided.
  • Contact the shipping carrier directly for assistance.
  • If you are unable to resolve the issue, please email us at essentials.aromanz@gmail.com, and we will assist you in locating your package.

Changes to Shipping Policy
We reserve the right to update this policy at any time to reflect changes in our shipping services or policies.

For further assistance, please reach out to our customer support team at essentials.aromanz@gmail.com or call 02885139386

Opening hours: Monday to Friday: 08:00 – 17:00

We do our best to reply to your email within 1-2 days.